Legal
Terms & Conditions
The terms on which DuneRide accepts bookings and provides private chauffeur and transfer services.
Last updated 1 Aug 2026
Starter content for review
This document is professionally drafted starter content prepared for DuneRide Chauffeur Services L.L.C.. It should be reviewed by your legal adviser and aligned with your trade licence and insurance cover before the site goes live.
About these terms
These terms apply to every booking made with DuneRide, whether through this website, by telephone, by email or by WhatsApp. By confirming a booking you accept them.
This is starter content prepared for review. It should be checked by your legal adviser and aligned with your trade licence, your insurance cover and your commercial terms before the site goes live.
Making a booking
A booking request is not a confirmed booking. Your journey is confirmed only when we send you a written confirmation containing the fare, the pickup time and the vehicle class.
You are responsible for giving us accurate pickup and drop-off details, an accurate passenger and luggage count, and a contactable phone number.
Fares and payment
The fare stated in your written confirmation is fixed for the journey described in that confirmation. It covers the chauffeur, the vehicle, fuel, Salik and road tolls, and the waiting time stated.
If the journey changes -- an added stop, a different destination, additional waiting time, or a change of vehicle class -- the fare will be adjusted and we will tell you before the change is applied.
- Payment is accepted in cash or by card to the chauffeur unless other terms are agreed
- Corporate accounts may be invoiced monthly where that has been agreed in writing
- All fares are quoted in UAE dirhams
Waiting time
Standard transfers include fifteen minutes of complimentary waiting from the confirmed pickup time. Airport arrivals include sixty minutes of complimentary waiting measured from the actual landing time. Waiting beyond the included period may be charged at the applicable hourly rate.
Your responsibilities as a passenger
Passengers must wear seat belts, follow the reasonable instructions of the chauffeur, and comply with the laws of the United Arab Emirates while in the vehicle.
- Smoking, including electronic cigarettes, is not permitted in our vehicles
- Alcohol may not be consumed in the vehicle
- The chauffeur may decline to carry passengers whose behaviour is unsafe or unlawful
- You are responsible for any damage caused to the vehicle by you or your party
Vehicles and substitution
We confirm a vehicle class rather than a specific model. Where the confirmed vehicle becomes unavailable we will supply an equivalent or higher class at no additional cost.
Delays and matters outside our control
We plan every journey with a sensible allowance for traffic, but we cannot accept liability for delays caused by circumstances outside our reasonable control, including road closures, accidents, extreme weather or the actions of third parties.
Where you are travelling to catch a flight or make an appointment, please tell us the deadline at the time of booking so that we can plan the pickup accordingly.
Lost property
Items left in a vehicle are logged and held for collection. We will make reasonable efforts to return them but cannot accept responsibility for property left behind.
Complaints
If any part of your journey falls short, contact us using the details on our Contact page. We will investigate and respond.