Ask any executive assistant what goes wrong with ground transport and you will not hear about accidents or breakdowns. You will hear about a car that arrived ten minutes late, a driver who could not find the right tower entrance, and an invoice that did not match the journeys taken.
Consistency beats luxury
A very good car that arrives late is worse than an ordinary one that is always early. For recurring corporate work, the thing worth paying for is predictability: the same standard of vehicle, dispatched to the same standard, every time.
A familiar chauffeur pool
Regular accounts should be served by a small, consistent group of chauffeurs. They learn the buildings, the preferred entrances, the temperature the principal likes and whether conversation is welcome. None of that is written on a booking form, and all of it shows.
Invoicing that finance will accept
- One consolidated monthly invoice rather than a folder of receipts
- A clear line per journey with date, route, passenger and fare
- The ability to reference a purchase order or cost centre
- Agreed rates set in advance rather than quoted per trip
Planning roadshows properly
A multi-meeting day is a scheduling exercise, not a series of bookings. The car should be held between meetings, the sequence should be checked against realistic travel times, and someone should have already worked out what happens if the second meeting overruns. That planning is the service.
